Terms of service
1. Agreement and parties
To be drafted by counsel: Contracting entity, acceptance, authority to bind an organization.
2. Accounts and workspaces
To be drafted by counsel: Workspace owners and admins, member responsibilities, acceptable use.
3. AI features and connected AI
To be drafted by counsel: Responsibility for actions taken by a user’s authorized AI; approval rules; no guarantee of AI output accuracy.
4. Customer data
To be drafted by counsel: Ownership, licence to operate the service, data processing addendum.
5. Partner organizations
To be drafted by counsel: Cross-organization collaboration and each organization’s responsibilities.
6. Plans, billing and taxes
To be drafted by counsel: Seats, AI credits, renewals, refunds, price changes.
7. Service levels
To be drafted by counsel: SLA for Enterprise; support response targets.
8. Private deployments
To be drafted by counsel: Licence scope, updates, support; separate order form.
9. Suspension and termination
To be drafted by counsel: Grounds, notice, data export after termination.
10. Warranties, liability, indemnity
To be drafted by counsel: Disclaimers and caps.
11. Governing law and disputes
To be drafted by counsel: Singapore law and forum (to be confirmed).
12. Changes and contact
To be drafted by counsel: Notice of changes; contact hello@zeze.com.